DingoSpin Privacy Policy

At DingoSpin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at https://dingospin.com. By using the DingoSpin casino app, visiting our website, or creating an account via the DingoSpin login page, you agree to the practices described in this document. We encourage you to read this policy carefully and contact us if you have any questions.

1. Who We Are

We operate DingoSpin as a member of the Apex Pokies Partnership network. Our platform is licensed under Curaçao — Gaming Curaçao (GC) and operates in compliance with applicable laws and regulations. We are committed to maintaining the highest standards of data security, supported by technologies from iovation and ThreatMetrix, and certified by BMM Testlabs, iTech Labs, TST, and GoDaddy. Our primary target market is Australia, and we process all transactions in Australian Dollars (AUD).

2. Information We Collect

When you register, log in, or interact with our DingoSpin casino platform, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and country of residence
• Email address and contact phone number
• Username and password created during the DingoSpin login process
• Government-issued identification documents for verification purposes

2.2 Financial and Transaction Data

• Deposit and withdrawal records including amounts and methods used
• Banking details associated with your chosen payment provider (e.g., Commonwealth Bank, ANZ, NAB, Westpac, Suncorp, Macquarie Bank, ING, and others)
• Cryptocurrency wallet addresses when Tether (USDT) is used
• Minimum deposit thresholds (AUD 10) and minimum withdrawal amounts (AUD 30)

2.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, time spent on the DingoSpin casino app or website, and click patterns
• Log-in timestamps and session duration data
• Game activity, including pokies sessions, live casino participation, and sports bets

2.4 Communications Data

• Messages sent through our 24/7 live chat support
• Correspondence via Telegram or Facebook channels
• Feedback submitted through Review & Win promotions or Trustpilot submissions

3. How We Use Your Information

At DingoSpin, we use the data we collect for specific, legitimate purposes. We do not sell your personal information to third parties. Our use of your data includes:

• Creating and managing your player account, including processing your DingoSpin login credentials securely
• Processing deposits and withdrawals within the stated timeframes (up to 72 hours pending, 2–5 banking days cashout)
• Delivering bonuses and promotions, including the DingoSpin bonus offers such as the Welcome Bonus, Daily First Deposit 20%, Daily Check-in rewards, and VIP program benefits
• Verifying your identity and age to comply with our licensing obligations
• Preventing fraud, money laundering, and other illegal activity using security tools provided by iovation and ThreatMetrix
• Improving our platform, including the DingoSpin casino app experience for desktop and mobile users
• Sending you promotional communications about the DingoSpin casino bonus offers, if you have opted in
• Responding to support requests submitted through our 24/7 live chat, Telegram, or Facebook

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — we need your data to fulfil the terms of your player account agreement
• Legal obligation — we are required to verify identities and report certain activities under our Curaçao gaming licence
• Legitimate interests — we process data to prevent fraud, secure our platform, and improve our services
• Consent — where you have explicitly agreed, for example when opting in to marketing communications or participating in the Review & Win program

5. Cookies and Tracking Technologies

Our DingoSpin platform uses cookies and similar tracking technologies to enhance your experience. These include session cookies (essential for platform functionality), analytics cookies (to understand how players navigate our site), and marketing cookies (to deliver relevant promotional content about DingoSpin casino bonus offers and other promotions).

You can manage your cookie preferences through your browser settings at any time. However, please note that disabling essential cookies may affect your ability to use the DingoSpin casino login and other core features.

6. Data Sharing and Third Parties

We may share your information with trusted third parties strictly to operate our services. These include:

• Payment processors and banking partners (e.g., Commonwealth Bank, ANZ, NAB, Bankwest, Bank of Melbourne, HSBC, ING, Up, and others)
• Game providers such as Booongo (BNG), JILI, V8SPIN, MADTING7, and PokiePub, to facilitate fair gameplay
• Security and fraud prevention partners including iovation and ThreatMetrix
• Regulatory and law enforcement authorities, where required by applicable law
• Technical service providers who assist with operating our DingoSpin casino app and website infrastructure

All third parties we engage are contractually bound to handle your data securely and in accordance with this policy.

7. Data Retention

We retain your personal data for as long as your account remains active or as required by our legal and regulatory obligations. Following account closure, we may retain certain records for a minimum period as mandated under our Curaçao gaming licence. Once retention periods expire, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to withdraw consent for marketing communications at any time
• The right to object to certain types of data processing

To exercise any of these rights, please contact us through our 24/7 live chat at https://dingospin.com, via Telegram, or through our Facebook support channel.

9. Security Measures

We are committed to protecting your data against unauthorised access, loss, or misuse. Our security framework includes encryption technologies certified by GoDaddy, fraud detection systems from iovation and ThreatMetrix, and platform integrity testing conducted by BMM Testlabs, iTech Labs, and TST. We regularly review and update our security practices to ensure your information remains safe when you use the DingoSpin casino app or access your account via the DingoSpin login page.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you via email or through a prominent notice on the DingoSpin platform. We encourage you to review this policy regularly. Continued use of our services after any update constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to us. Our support team is available 24/7 via live chat at https://dingospin.com, through our Telegram channel, or via Facebook. We are here to assist you and ensure your experience at DingoSpin is safe, fair, and enjoyable.